Return and Refund Policy

Interpretation and Definitions

Interpretation

Capitalized words have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

• Company: (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to DIGI MENTORS MEDIA, E Block, Lucknow, U.P – 226017.
• Digital Goods: refer to intangible items such as software, subscriptions, and services offered for sale on the Website.
• Orders: mean a request by You to purchase Digital Goods or Services from Us.
• Service: refers to the Website and its offerings.
• Website: refers to DIGI MENTORS MEDIA, accessible from https://digimentorsmedia.com.
• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Due to the nature of digital services and software, cancellations and refunds are only available under specific conditions:

• You are entitled to request a refund within 7 days of purchase if the service or software has not been downloaded, accessed, or activated.
• Refunds will not be issued for completed services, fully delivered products, or downloaded/activated software unless a technical fault is proven.

To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us by:

• Emailing: support@digimentorsmedia.com
• Filling out the contact form on our website: https://digimentorsmedia.com/support

Refunds will be processed within 14 days of approval using the same payment method as the original transaction, unless otherwise agreed. No additional fees will be incurred for the refund process.

Conditions for Refunds

To qualify for a refund:

• The service or software must not have been downloaded, accessed, activated, or used.
• Technical issues that are reported must be verified and documented by our support team.

We reserve the right to refuse a refund request if the above conditions are not met or if the issue is due to user error or external factors beyond our control.

Agency & Service-Specific Policies

As a digital marketing and IT service provider working with both local and offshore clients, we have established the following strict policies to protect the time and resources invested by our team:

• Non-Refundable Upfront Deposits: Any initial advance payments (typically 30-50%) made for custom software development, web design, or branding projects are strictly non-refundable. This deposit covers the initial strategy, resource allocation, and project setup.
• Time-Based Services (Marketing & SEO): Services such as SEO, Social Media Management, and Google Ads management require human labor and expertise. Payments made for time and labor already spent by our team are non-refundable under any circumstances.
• Client Delays or "Change of Mind": Refunds will not be issued if a project is delayed or halted because You failed to provide necessary assets (content, logins, approvals) on time, or if You decide to change Your business direction mid-project.
• Third-Party Expenses: Any funds spent on third-party licenses (e.g., domain names, hosting, stock images, WordPress plugins) or Advertising Spend (e.g., Google Ads, Meta Ads) are completely non-refundable, as these funds are paid directly to the respective providers.
• Monthly Retainer Cancellations: If You cancel a monthly subscription or marketing retainer mid-cycle, You will not receive a prorated refund for the remainder of that month. Services will simply continue until the end of the current billing cycle.

Non-Refundable Items

• Custom software or services specifically tailored to Your requirements.
• Subscriptions or recurring services after the billing period has started.
• Digital Goods or services that have already been delivered, downloaded, or accessed.

Exceptions to this policy may apply if required by applicable laws.

Returning Digital Goods

As Digital Goods are intangible, returns are not applicable. If You experience a technical issue, please contact our support team for assistance or troubleshooting.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• By email: support@digimentorsmedia.com