Digi Mentors Media
Refund & Return Policy
Last updated: January 01, 2025
Thank you for shopping at DIGI MENTORS MEDIA.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been tailored for digital services and software products.
The following terms are applicable for any digital or software services that You purchased with Us.
Interpretation and Definitions
Interpretation
Capitalized words have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to DIGI MENTORS MEDIA, E Block, Lucknow, U.P – 226017.
- Digital Goods refer to intangible items such as software, subscriptions, and services offered for sale on the Website.
- Orders mean a request by You to purchase Digital Goods or Services from Us.
- Service refers to the Website and its offerings.
- Website refers to DIGI MENTORS MEDIA, accessible from https://digimentorsmedia.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Due to the nature of digital services and software, cancellations and refunds are only available under specific conditions:
- You are entitled to request a refund within 7 days of purchase if the service or software has not been downloaded, accessed, or activated.
- Refunds will not be issued for completed services, fully delivered products, or downloaded/activated software unless a technical fault is proven.
To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us by:
- Emailing: contact.dmm@digimentorsmedia.com
- Filling out the contact form on our website: https://digimentorsmedia.com/contact-digi-mentors-media/
Refunds will be processed within 14 days of approval using the same payment method as the original transaction, unless otherwise agreed. No additional fees will be incurred for the refund process.
Conditions for Refunds
To qualify for a refund:
- The service or software must not have been downloaded, accessed, activated, or used.
- Technical issues that are reported must be verified and documented by our support team.
We reserve the right to refuse a refund request if the above conditions are not met or if the issue is due to user error or external factors beyond our control.
Non-Refundable Items
- Custom software or services specifically tailored to Your requirements.
- Subscriptions or recurring services after the billing period has started.
- Digital Goods or services that have already been delivered, downloaded, or accessed.
Exceptions to this policy may apply if required by applicable laws.
Returning Digital Goods
As Digital Goods are intangible, returns are not applicable. If You experience a technical issue, please contact our support team for assistance or troubleshooting.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
